On Monday, the U.S. Equal Employment Opportunity Commission (EEOC) updated its COVID guidance, “What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws,” to address religious objections to employer vaccine mandates. The updated guidance provides employers with much-needed advice on navigating the religious accommodation process for employees claiming religious objections to the vaccine, including how to establish the accommodation process, how to assess an employee’s religious objections, and how to determine which accommodations, if any, are required to comply with Title VII. This update is useful for all employers with a COVID-19 vaccine mandate, and particularly so for those covered by the Biden Administration’s recently announced large employer and federal contractor vaccination rules.
Continue Reading EEOC Updates COVID Guidance to Help Employers Address Religious Accommodations for Vaccine Requirements

With consumers attempting to navigate quarantine and “shelter-in-place” orders, businesses that sell basic necessities are facing overwhelming demand.

This new level of demand is placing stress on both businesses that sell basic necessities and their employees. Many businesses are experiencing increased overall customer service inquiries, call volume, and website orders. They are needing to meet increased consumer demand while making unprecedented provisions for their own employees’ health and well-being (which we have written about here and here).


Continue Reading Five Effective Ways Companies Can Train Employees to Communicate With Customers During COVID-19